Dell Tool / Rol-Tru Bearings
Quality Policy
Mission Statement
Vision Statement
WBE
The commitment to quality by all of Rol-Tru and Dell Tool employees is reflected in our quality policy as listed below:
Quality is defined as meeting or exceeding our customers product and service requirements;
Our goal is 100% conformance to our internal and external customer requirements in all that we do;
To achieve our goals, we will apply our Quality Principles:
All individuals are responsible for the quality of their work and the output of their work team. Quality will be measured via specific objectives;
We, as individuals and as an organization, will continually improve our products, services and processes to better serve our customers;
We will provide all individuals with the tools, training, support and authority to meet the clearly defined requirements of our customers;
We will maintain effective quality systems involving all individuals to prevent errors and continually improve customer satisfaction;
The Quality Policy will be sustained through support, resources and specific objectives to maintain an environment within our organization that will allow us to meet our quality goals;
THE PRINCIPLE PURPOSE OF OUR BUSINESS IS TO PROVIDE THE MARKETPLACE
WITH UNIQUE SOLUTIONS TO MANUFACTURING CHALLENGES
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OUR TOTAL COMMITMENT TO CUSTOMER SATISFACTION
IS EXPRESSED THROUGH THE FOLLOWING PRINCIPLES:
THE INNOVATIVE USE OF THE TALENTS OF OUR PEOPLE;
DEDICATION TO CONTINUOUS IMPROVEMENT;
CREATIVE USE OF TECHNOLOGY;
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ROL-TRU BEARINGS
IS A WORLD-CLASS PRODUCER OF SPECIALTY AND
CUSTOM BEARINGS, BUSHINGS AND
ANTI-FRICTION DEVICES
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DELL TOOL
IS A WORLD-CLASS MANUFACTURER OF
TURNED PARTS AND SMALL ASSEMBLIES
OUR COMPANY WILL STRIVE FOR CONTINUED GROWTH
IN MEETING THE MANUFACTURING CHALLENGES
OF OUR WORLD-WIDE CUSTOMER BASE.
IN THIS QUEST WE WILL CONTINUE TO EXPLORE
NEWER AND MORE EFFICIENT IDEAS, MACHINERY,
TOOLS AND EQUIPMENT AND CONTINUALLY
UPGRADE THE SKILLS OF OUR PEOPLE.
by New York State's Minority and Women-owned Business Development (MWBD) division.
Also registered in
the nationally recognized Diversity
Information Resources, Inc. online database.